Versand
Shipping & Pre-Order Policy
Last updated: 22 August 2026
At a glance
| European Union | United States | Canada | |
|---|---|---|---|
| Processing | 1–2 business days | 1–2 business days | 1–2 business days |
| Delivery after dispatch | 1–6 business days | 2–5 business days | 4–10 business days |
| Ships from | Germany | United States | United States |
| Carrier | Our European carrier | UPS | UPS |
Shipping is charged on every order and is calculated at checkout based on your delivery address. We do not offer a free-shipping threshold — we would rather hold our prices as low as we can and show you the real cost of delivery than build it into the price of the game.
1. Order confirmation and processing
When you place your order you will receive a confirmation email straight away. If it has not arrived within a few minutes, please check your spam folder before contacting us.
Once your order has been packed and handed to the carrier — typically within 1–2 business days — you will receive a second email with your tracking number.
We pack and dispatch Monday to Friday, excluding public holidays in the country your order ships from. Orders placed at a weekend, on a public holiday, or late in the day begin processing on the next business day.
During peak periods — back-to-school and November to December — processing can take up to 3 business days. If we expect a delay beyond that, we will email you rather than leave you wondering.
2. Where we ship
We ship to:
- All European Union member states, plus Switzerland, from our warehouse in Germany
- The continental United States, from our US fulfilment partner
- Canada, from our US fulfilment partner
United States and Canadian orders are shipped by UPS. Canadian orders travel as a cross-border UPS shipment from the United States — see §6 for how duties and taxes are handled.
We also ship to APO and FPO addresses. UPS cannot deliver to military addresses, so these are handed to USPS for the final leg. Please enter yours in the standard military format — unit and box number, then "APO AE 09XXX" or "FPO AP 96XXX", with no city or country. Delivery takes longer than our usual estimates, typically 7–21 business days after dispatch, and tracking updates stop once the parcel enters the military postal system.
We cannot deliver to PO boxes. UPS does not serve them. Please give us a street address where someone can receive a parcel.
We do not currently ship anywhere outside the European Union, Switzerland, the United States and Canada.
3. Delivery times
The estimates above are business days after dispatch, not after you place your order. Add the 1–2 day processing window for the full door-to-door time.
Within the EU, orders to Germany typically arrive in 1–3 business days, to Austria, Switzerland and Luxembourg in 2–4, and to the rest of the EU in 3–6.
US and Canadian orders travel by UPS ground service, which delivers Monday to Friday. Weekend days do not count towards a delivery estimate.
These are the carriers' typical transit times, not guarantees. Weather, carrier backlogs, and rural or remote postcodes all push deliveries towards the longer end of the range.
Canadian and Swiss orders also pass through customs clearance. Clearance is usually same-day, but a parcel selected for inspection can sit for several days. It is the most common reason one of these deliveries runs long, and it is outside both our control and the carrier's.
4. Shipping fees
Shipping is calculated at checkout based on your delivery address. Enter your address and the exact cost appears before you pay — nothing to work out in advance, nothing added afterwards.
Shipping is charged on every order, whatever the order value.
One shipping charge per order. If you buy two games, or a game plus a bundle, you pay shipping once. We do not charge per item.
Any expedited delivery options available for your address will also appear at checkout.
5. Pre-orders
Sometimes a product can be ordered before it reaches our warehouse — a new edition ahead of release, or a popular item awaiting an incoming shipment. Placing a pre-order reserves a unit for you from that stock.
Here is exactly how we handle them.
What you are told before you buy. Every pre-order item is labelled "Pre-order" on the product page and in your cart, together with its estimated dispatch window — for example, "expected to ship the week of 15 October 2026". That estimate appears again on your order confirmation, alongside the date you ordered.
When you are charged. Pre-orders are charged in full when you order. This is what allows us to reserve your unit and confirm quantities with our manufacturing partner. Your price is locked in at that moment: if the price rises before your order ships, you still pay what you paid.
How orders are allocated. Pre-orders are fulfilled in the order they were received. If demand exceeds an incoming shipment, orders we cannot fill from it move to the next one, and we will email you with the revised date and your option to cancel.
When the date moves. Manufacturing and freight schedules occasionally slip. If our estimated dispatch window changes, we will email you with the new estimate as soon as we know — not after the original date has passed. And if we cannot dispatch your pre-order within 30 days of the date we gave you, we will contact you with a revised date and you may either keep your reservation or cancel for a full refund. The choice is yours, and we will never treat silence as agreement to keep waiting.
Cancelling a pre-order. You can cancel at any time before your order is dispatched, for any reason, and receive a full refund including the shipping charge. Email or call us and we will confirm the cancellation and the refund in writing. Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.
Orders with both pre-order and in-stock items. By default we hold the whole order and ship it togetheronce the pre-order item arrives, so you pay a single shipping charge. If you would rather have the in-stock items now, contact us and we will split the shipment — and still charge you only one shipping fee for the order.
Once it ships. From dispatch onwards a pre-order behaves exactly like any other order: tracking by email, the same delivery estimates, the same returns rights and warranty. Your statutory right of withdrawal runs from the day your parcel is delivered, not the day you ordered.
6. Taxes and duties
European Union. Prices include VAT at the applicable rate. Nothing further is due on delivery.
United States. Sales tax is calculated and added at checkout where we are required to collect it.
Canada and Switzerland. These orders cross a border, which makes them imports. We prepay all applicable duties, taxes and customs brokerage fees on your behalf. The price you see at checkout is the total price you pay, and the carrier will not ask you for money on delivery. If a carrier ever does request a payment on a LabBox parcel, please do not pay it — contact us and we will resolve it with them directly.
7. Tracking your order
Your tracking number is emailed to you when your order is dispatched, and US and Canadian orders can be followed at ups.com. It can take up to 24 hours for the carrier's first scan to appear, so a number showing "no information" on the day you receive it is completely normal.
If nobody is home, UPS will normally attempt delivery again on the next business day. After three failed attempts a parcel is returned to us — see §8.
8. Address accuracy and undeliverable parcels
Please check your address carefully before completing checkout. We cannot change an address once a parcel has been dispatched.
If you spot a mistake, contact us straight away — if your order has not yet shipped, we can usually correct it. Parcels returned to us as undeliverable because of an incorrect or incomplete address will be refunded minus the original shipping charge, or reshipped once the correct address is confirmed and a second shipping charge is paid.
9. Lost, delayed or damaged parcels
Not arrived? If tracking has not updated for 7 business days (EU and US) or 12 business days (Canada, where customs clearance can pause tracking), contact us and we will open an investigation with the carrier. A parcel confirmed lost in transit will be replaced or refunded.
Arrived damaged? Email us within 14 days of delivery with photos of the outer box and the contents. We will send a replacement at no cost to you, and you will not need to return the damaged item unless we ask.
Missing pieces? LabBox games contain hundreds of small components. If something is missing, send us your order number and the name of the part and we will post it to you free of charge.
10. Changes, cancellations and returns
Before dispatch. Contact us by phone or email as soon as you can. If your order has not yet been packed we will cancel it and refund you in full. We can normally action a cancellation within one business day of receiving your request.
After dispatch. The order can no longer be cancelled, but it can be returned.
EU customers — your right of withdrawal. You have the right to withdraw from your purchase within 14 days of the day you, or someone you nominate, takes physical possession of the goods, without giving any reason. To exercise it, notify us using the contact details below. You must then return the goods within 14 days of telling us, and you bear the direct cost of return shipping. We will refund all payments received from you, including the standard delivery cost, within 14 days of receiving the goods back or your proof of return.
US and Canadian customers. Returns are accepted within 30 days of delivery for items in resalable condition. Please contact us before sending anything back so we can issue a return authorisation.
11. Contact us
We are a small team, and we read every message. Please include your order number — it gets you a faster answer.
- Email: support@labbox.education
- Telephone: +383 49 454 929
This online store is operated by Labbox Inc., a corporation incorporated under the laws of the State of Delaware, United States (Delaware File Number 4875096). Business address: Rruga Enver Maloku Nr. 28, 10000 Prishtina, Republic of Kosovo. Authorised representative: Arta Shehu Zaimi, Chief Executive Officer.